If the username lookup wasn't successful, for example you hadn't set up or no longer have access to your security contact information, try looking for your Microsoft account username within other products or services that you know are associated with that account. When you see the account you're looking for, select Sign in. Request a security code to be sent to the phone number or email you used. Look up your username using your security contact phone number or email address. If you previously set up security info on your Microsoft account, you can use this option to retrieve your username. Move on to the next step: Step 2: Check products or services where you used your Microsoft account Lookup your username if you have security info set up on your account If youre trying to set up SCA on a computer, make sure to clean up existing keys first. If Shared Computer Activation (SCA) is enabled and running, you shouldnt see any product keys installed during the procedure. ![]() ![]() Tip: This option won't work if you don't have security info set up on your account or if you can no longer access that security info. Step 1: Remove Office 365 license for subscription-based installations.
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